Privacy Policy

1. What Information We Collect

• ▸Account information — your business name and email address when you sign up.
• ▸Business configuration — the custom instructions, FAQs, and settings you add to train your AI.
• ▸Customer conversation data — messages exchanged through your AI widget, including any lead information customers voluntarily provide.
• ▸Payment information — subscription payments are processed entirely by PayPal. We never store or see your card details.
• ▸Usage data — basic analytics such as conversation counts and feature usage, to help us improve the service.

2. How We Use Your Information

• ▸To provide, maintain, and improve the CypAI service.
• ▸To send important account updates (new features, billing notices, policy changes).
• ▸To power the AI responses for your customers using OpenAI models.
• ✓We never sell your data to third parties. Your business and customer data is not used for advertising.

3. Data Security

• ▸All data is encrypted in transit (HTTPS/TLS) and at rest.
• ▸Hosted on Supabase — a secure, enterprise-grade PostgreSQL infrastructure with row-level security.
• ▸API keys and secrets are never exposed to the browser.
• ▸You can request complete data deletion at any time by emailing us.

4. Customer Data

• ▸Customer conversations belong to you, the business owner.
• ▸You can export or delete all conversation data at any time from your dashboard.
• ▸We process conversation data only to power your AI assistant — not for any other purpose.
• ▸We recommend informing your website visitors that an AI assistant is active (e.g., in your website's own privacy notice).

5. Contact

For any privacy-related questions, data deletion requests, or concerns, contact us at: